Delivery and Shipping | Smart Sales Australia

How much does shipping cost for items purchased from Smart Sales Australia?

Unlike many other online stores, we offer FREE shipping on all orders, no matter how much you order! It is as simple as that.

Do you ship Internationally?

Yes! For a small fee at checkout (only $5), we ship to all addresses across the world, including New Zealand, the United States and the United Kingdom! 

Where do you ship from?

To ensure the lowest possible prices, certain items are kept and shipped from our Brisbane location, while others are prepared and shipped from our various partner warehouses located in Australia and throughout Asia. If you wish to confirm where an item is sent from before buying, just ask :)

How long will my product take to reach me?

Please contact us if you require express delivery (extra cost and not always available). Our free shipping option typically takes between 6 and 13 business days to reach our Aussie customer addresses, depending on their location. Occasionally this timeframe may be extended for various reasons outside of our control, such as public holidays or busy delivery periods such as Cyber Monday or Christmas. Our typical handling time is 1 - 2 business days and tracking numbers are available on request. If you do not receive your order within 21 business days, email us at support@smartsalesaustralia.com.au and we will track down your order and if lost, send you another replacement at no cost!

Why did I only receive part of my order in a delivery?

Sometimes items are sent separately to assist with logistics and packaging. This may mean you receive one of your orders items on a Monday, and the second on a Tuesday (or following days). 

Of course, should you have any questions at all, please feel free to email support@smartsalesaustralia.com.au and we will reply as soon as possible!